Unleash the Power of Your Multicultural Team
Module 1: Understanding cultural codes
1. Pinpointing cultural differences
- The rules by which groups operate
- Identifying sources of ambiguity and incomprehension
2. Developing awareness of culture’s impact on communication
- The origins of culture and value systems
- Cross-cultural interactions: individual functional, organizational and national levels
- Preconceptions and stereotypes
- The stages of cultural adaptation
- Differing perceptions and communication problems
3.Decoding cultures
- How time and space are managed
- Reasoning styles, risk-taking and change management
- Social relationships with individuals and groups
- Importance attached to tasks and relationships
- Communication (implicit, explicit and non-verbal message)
- Power distance, status and acceptance of rules
- Expression of emotions in the workplace, conflict management
4.Analysing one’s cultural profile
- Individual profile
- Group profile
Maximising the effectiveness of multicultural teams
1. Creating a climate of trust
- The notion of trust differs from one culture to another
- Identifying any possible causes of suspicion
- Obtaining information about each culture represented within the team structure
- Maximising cultural synergy: making the most of proximity
- Resolving cultural conflicts
2. Creating a common language
- Understanding the linguistic context
- Listening more closely to understand underlying and implicit meanings
- Checking that your contacts have correctly understood your message
- Drawing up team standards and benchmarks
- Organizing successful meetings based around a common denominator
3. Adapting working tools and methods
- Identifying cultural traits and habits
- Anticipating any factors likely to constitute an obstacle
- Managing time, priorities and deadlines
- Introducing an effective dynamic working climate and organisation
- Creating a common working culture
- Areas requiring attention: checking, reacting, managing
4. Communicating more effectively over long distances
- The special characteristics of remote teams
- Identifying sources of influence of power
- Better written communication. Getting your message across effectively by telephone
- Long distance meetings
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