Unleash the Power of Your Multicultural Team

Module 1: Understanding cultural codes

1. Pinpointing cultural differences

  • The rules by which groups operate
  • Identifying sources of ambiguity and incomprehension

2. Developing awareness of culture’s impact on communication

  • The origins of culture and value systems
  • Cross-cultural interactions: individual functional, organizational and national levels
  • Preconceptions and stereotypes
  • The stages of cultural adaptation
  • Differing perceptions and communication problems

3. Decoding cultures

  • How time and space are managed
  • Reasoning styles, risk-taking and change management
  • Social relationships with individuals and groups
  • Importance attached to tasks and relationships
  • Communication (implicit, explicit and non-verbal message)
  • Power distance, status and acceptance of rules 
  • Expression of emotions in the workplace, conflict management

4. Analysing one’s cultural profile

  • Individual profile
  • Group profile

Maximising the effectiveness of multicultural teams

    1. Creating a climate of trust

    • The notion of trust differs from one culture to another
    • Identifying any possible causes of suspicion
    • Obtaining information about each culture represented within the team structure
    • Maximising cultural synergy: making the most of proximity
    • Resolving cultural conflicts

    2. Creating a common language

    • Understanding the linguistic context
    • Listening more closely to understand underlying and implicit meanings
    • Checking that your contacts have correctly understood your message
    • Drawing up team standards and benchmarks
    • Organizing successful meetings based around a common denominator

    3. Adapting working tools and methods

    • Identifying cultural traits and habits
    • Anticipating any factors likely to constitute an obstacle
    • Managing time, priorities and deadlines
    • Introducing an effective dynamic working climate and organisation 
    • Creating a common working culture
    • Areas requiring attention: checking, reacting, managing

    4. Communicating more effectively over long distances

    • The special characteristics of remote teams
    • Identifying sources of influence of power
    • Better written communication. Getting your message across effectively by telephone
    • Long distance meetings

    Unleash the Power of Your Multicultural Team

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