Developing your Intercultural Leadership

Module 1: Understanding cultural codes

1. Pinpointing cultural differences

  • The rules by which groups operate
  • Identifying sources of ambiguity and incomprehension
  • Reconciling differences

2. Developing awareness of culture’s impact on communication

  • The origins of culture and value systems
  • Cross-cultural interactions: individual, functional, organizational and national levels
  • Preconceptions and stereotypes
  • The stages of cultural adaptation
  • Differing perceptions and communication problems

3. Decoding cultures

  • How time and space are managed
  • Reasoning styles, risk-taking and change management
  • Social relationships with individuals and groups
  • Importance attached to tasks and relationships
  • Communication (implicit, explicit and non-verbal messages)
  • Power distance, status and acceptance of rules
  • Expression of emotions in the workplace, conflict management

4. Analysing one’s cultural profile

  • Culture questionnaire
  • Individual profile
  • Comparison of cultural profiles

Module 2: Enhancing international management skills

1. Cross-cultural communication

  • Communication methods and styles
  • The linguistic factor in cross-cultural situations
  • The importance of “self management”
  • The quest for clarity and meaning in order to avoid ambiguity
  • An intercultural communication model

2. Creating a climate of trust

  • The notion of trust differs from one culture to another
  • Factors having an influence upon trust
  • Obtaining information about each culture represented within the team structure
  • Maximising cultural synergy: making the most of proximity
  • Resolving cultural conflicts

3. Boosting team performance

  • Are multicultural teams really different from others?
  • The challenges of virtual teams
  • Defining areas of responsibility and influence
  • Being a manager or member of a virtual team: injecting dynamism, empowering, communicating and contributing.
  • 10 virtual leadership skills
  • Organizing effective international meetings

4. Meeting the challenge of intercultural management

  • Passing on skills, motivating and involving
  • Maintaining individual and collective motivation
  • Assessing the competitive advantages of cultural differences
  • Giving thought to power and persuasion strategies

Developing your Intercultural Leadership


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Level 22, Ngee Ann City Tower B
Singapore 238874

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