Conducting Cross-cultural Interviews
1. Preparing an interview
- Defining the purpose of the interview
- Preparing one's strategy and tactics
- Making assumptions about the other person's position
2. Structuring the interview
- The different types of interview
- The appropriate scenario
- The various predictable situations
- Asserting oneself
3. Conducting a job interview
- Preparing the interview
- Assumptions to be verified
- Detecting motivation
4. Conducting an appraisal interview
- Objective assessment of past performance
- Drawing lessons
- Setting goals
5. Conducting a refocusing interview
- Clarifying each person's standpoints
- Finding solutions
- Eliciting an undertaking from the other person
6. Conducting a problem-solving or coaching interview
- Putting a problem into words
- Analysing the causes and needs
- Appropriate solution(s)
- Action plan
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