East Asia - China, South Korea, Hong Kong, Japan, Taiwan
Introduction
- Introduction of participants
- The experience of each participant in the East Asian region
Module 1: Understanding cultural differences
1. Cultural awareness: the key to success in international business
- Taking stock of one's cultural baggage
- The basics of effective intercultural management
- Identifying and going beyond stereotypes
2. Key aspects of East Asian cultures
- China in Asia and China’s place in the world
- Hong Kong: A westernized micro-society within communist China
- Taiwan: A "nationalistic" and capitalist Chinese island state
- South Korea: The Land of the Morning Calm and a multiconfessional society
- Japan: An extremely densely populated chain of islands with a history and civilization based on a thousand-year empire.
3. The impact of values and behaviour patterns on professional dealings and relationships
- Confucian, Taoist and Buddhist heritage
- The concept of ‘face’ and importance of harmony
- Family values and a sense of community
- Patriarchy and paternalism
- The importance of education
4. The East Asian corporate world
- Structure, hierarchy, control
- The social partners (management and employees' representatives)
- Working methods and the notion of quality
- Professional relationships
Module 2: Working with East Asians
1. Succeed in working with the East Asian cultures
- Negotiating strategies
- Negotiation stages
- Signing the agreement
2. Effectively managing East Asian teams
- East Asians and the company
- Knowing how to use management tools in East Asian countries
- Developing new management tools
- Chairing meetings
- Hiring and firing
- Motivating teams
3. Choosing one's partners
- Corruption
- Intellectual property
- Customer-supplier relations
- Buying patterns
- Your sales strategy and brand policy
4. A few tips for managers
- The art of entertaining
- Protocol and etiquette
Conclusion
- Questions/Answers
- Assessment
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