Working and dealing with the Batswana

Module 1 : Understanding cultural differences

1. Intercultural awareness : the key to success in international business

  • Taking stock of one's own cultural baggage
  • The basics of effective intercultural management
  • Identifying and going beyond cultural stereotypes

2. Key aspects of Batswana culture

  • A desert region within the Kalahari area
  • A multi-confessional but chiefly Christian country
  • A tribal and multi-ethnic society
  • The impact of British colonization
  • A fragile economy

3. The impact of values and behaviour patterns on professional dealings and relationships

  • A patriarchal society
  • A sense of identity:  the subsumption of ethnic divisions
  • Tolerance and moderation
  • Timidity and restraint
  • Respect for the elder
  • The value attached to status and qualifications

4. The corporate world in Botswana

  • Companies with a clear hierarchical structure but nevertheless attentive to their staff
  • Formality and discipline
  • The great importance attached to reliability and productivity
  • Professional relationships

Module 2 : Succeeding in work with the Batswana

1. Effective communication with the Batswana

  • Formal greetings
  • Characteristics specific to certain ethnic groups: factors to be taken into account
  • The meaning of silence and tone during implicit communication
  • English, Setswana and dialects

2. Adapting your working methods

  • Effective management: informing, involving and listening
  • Building trust and confidence: reliability and leadership.  Leading by example
  • Using praise, flattery and respect to boost performance
  • Encouraging dynamism: the importance of relationships outside work
  • Pitfalls to be avoided

3. Successful meetings and negotiations with the Batswana

  • Behaving in a sincere, reasonable and friendly manner
  • The importance of socializing outside work
  • Patience and perseverance
  • Understanding written contracts, their interpretation and implications
  • Organizing the post-negotiation phase

4. Final handy tips

  • Caution, patience and humility
  • Protocol and etiquette
  • Social standards, gifts, business cards, dress code, etc
  • Sensitive subjects: politics, history, religion
  • Humour: a double-edged sword

Working and dealing with the Batswana

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