Effective Cross-Cultural Communication for Business Success
Module 1: Understanding cultural codes
1. Understanding how cultural differences may affect professional relationships
- Understanding different cultural basis and value systems
- Avoiding stereotypes, understanding the dangers of sharing a common language
- Getting to know the different stages of cultural adaptation: from shock to synergy
- Appreciating the different levels of integration between foreign cultures: individual, functional, organizational and national
2. Mapping : Pinpointing cultural differences
- Identifying everyone’s expectations and practices
- Optimizing your relationships with others
- Understanding the importance of working and personal relationships
- Implicit and explicit communication
- Relationships between individual and group
- Coordinating working and decision making practices
- Risk management
- Time management
- Power distance
- Understanding different ways of thinking and adapting your communication
- Linear/circular way of thinking
- Analysing facts/ having a broad perspective
- Simple/complex approach
- Convincing using facts/persuading
- Analysing your cultural profile
3. Developing your cross-cultural communication skills
- Identifying key cross-cultural skills
- Analysing your own weak points
Module 2: Communicating efficiently in an international environment
1. Adapting one's communication in a cross-cultural context
- Identifying everyone’s expectations, finding the common objective
- Understanding the impact of verbal and non-verbal communication
- Identifying your interlocutors’ communication style
- Passing on a message and its intention in the appropriate style
- Getting sure your message is fully understood and won’t create misunderstandings
- Adopting a common language while using differentiated communication styles
2. Bridging : How to overcome the challenges of long-distance communication
- Identifying the characteristics of long-distance communication
- Estimating potential difficulties and setting up an efficient resolution tool
- Optimizing the impact of a negotiation using the 4key instruments of long distance communication: preparation, purpose, process, people
- Making an efficient phone call: giving your call a structure, guiding your interlocutor, listening actively, using your voice better
- Writing clear mails/letters in an adequate style
- Carrying out successfully your videoconferences: preparing and leading a videoconference considering cross-cultural specifics
- Managing a conflict and passing on a tense message
3. Integrating : Best practices
- Identifying professional do’s and don’ts
- Making the most of cultural diversity
- Working out a plan of action
Corporate Training Solutions
You wish to organise a specific training course, contact us.
The Fundamentals of International Communication
Process Com®, an intercultural communication tool
Speaking in front of an international audience - 3 days
Speaking to a Multicultural Audience
Writing and Being Understood Internationally
Using PowerPoint Efficiently for your Presentations
Conducting International Meetings Efficiently