Managing Multicultural Human Resources

MODULE 1: UNDERSTANDING CULTURES AND THEIR DIVERSITY

1. Pinpointing cultural differences in business relationships

  • Map of the potential cross-cultural misunderstandings in HR activities
  • Identifying sources of ambiguity and incomprehension
  • Reconciling differences

2. Developing awareness of culture's impact on communication

  • The origins of culture and value systems
  • Cross-cultural interactions: individual, functional, organizational and national levels
  • Prejudice and stereotypes
  • The stages of cultural adaptation
  • Differences in perceptions and communication problems

3. Deciphering cultures

  • How time and space are managed
  • Reasoning styles, risk-taking and change management
  • Social relationships with individuals and groups
  • Importance attached to tasks and relationships
  • Communication (implicit, explicit and non-verbal messages)
  • Power distance, status and the acceptance of rules
  • Expression of emotions in the workplace, conflict management

4. Analysing your cultural profile

  • The individual profile

MODULE 2: OPTIMISING PROFESSIONAL COMMUNICATIONS

1. Exploring your intercultural skills

  • Identifying key cross-cultural skills
  • Measuring the added value of cultural diversity
  • Analysing one’s strengths and weaknesses
  • Making progress by meeting personal challenges

2. Adapting your communication style to a cross-cultural situation

  • Pinpointing the communication style of international colleagues and clients
  • Understanding how verbal messages may be interpreted
  • Analysing non-verbal communication: gestures, attitudes, eye contact, silence
  • Writing in a clear, concise style
  • Managing ambiguity by changing one’s frame of reference

3. Assisting international managers and associates

  • Recruiting international candidates: from first interviews to welcoming the new associates - cross-cultural pitfalls to avoid
  • Motivation: different ways to motivates depending on cultures
  • Annual evaluation meetings and daily relationships with associates
  • How to efficiently train international associates

4. Overcoming the challenges of long-distance communication

  • The specifics of long-distance communication
  • Assessing potential difficulties
  • Identifying sources of influence
  • Online meetings: preparation, facilitation and follow-up
  • Getting the message across by telephone

Managing Multicultural Human Resources

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