Middle East - Working and dealing efficiently with the Arabian Gulf

Module 1 : Understanding cultural differences

1. Intercultural awareness : the key to success in international business

  • Taking stock of one's own cultural baggage
  • The basics of effective intercultural management
  • Identifying and going beyond cultural stereotypes

2. Key aspects of culture in the Arabian Gulf

  • Understanding the sub-region: identifying the various Gulf countries
  • Persians, Arabs, Bedouins and Tribes: a multi-ethnic environment
  • A contrasting region situated between the desert and the sea
  • A strategic region internationally
  • Oil and tourism-based economies currently undergoing diversification
  • Political issues

3. The impact of values and behaviour patterns on professional dealings and relationships

  • Friendliness, hospitality and a sense of service
  • Family and friends: the importance attached to private life
  • Pride and a sense of honour
  • The role and importance of Islam in day-to-day life
  • The status of women: a complex situation despite popular misconceptions
  • A respect for authority, age and rank
  • A flexible view of time

4. The corporate world in the Arabian Gulf

  • Islam in the world of business
  • A strong sense of hierarchy
  • The influence and adaptation of western and American business methods and models

Module 2 : Succeeding in work in the Arabian Gulf

1. Effective communication with colleagues and clients from the Arabian Gulf

  • Navigating between words and gestures: understanding unspoken communication
  • The vital importance of networks and networking
  • Politeness and protocol
  • English used for business.  The advantages to be gained from making an effort to speak the language.

2. Adapting your working methods

  • The key characteristics of a good leader: discipline, self-control and experience
  • Effective management: maintaining a respectful distance, an open mind and a willingness to listen
  • Building a climate of mutual trust and consensus to maximise efficiency
  • Deciding, supervising and managing
  • Pitfalls to be avoided

3. Successful meetings and negotiations in the Arabian Gulf

  • Giving relationships that personal touch
  • Building long-term friendships and relationships
  • Proposing, reacting and follow-up
  • Understanding written contracts, their interpretation and implications
  • Organising the post-negotiation phase

4. Final handy tips

  • Caution, patience and humility
  • Protocol and etiquette
  • Social standards, gifts, business cards, dress code
  • Sensitive subjects: politics, history, religion
  • Humour: a double-edged sword

Middle East - Working and dealing efficiently with the Arabian Gulf

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