Making a success of your outsourcing project in India

Module 1 : Understanding the challenges of outsourcing in India

1.    Strategic challenges

  • India is not No.1 for nothing: assessing the attractiveness of India.
  • Defining the scope and limitations of outsourcing: from tasks to projects.
  • Intercultural distance in specific jobs and activities: different views of the professional engineer.
  • Which projects are difficult to outsource to India?

2.    Intercultural challenges

  • Identifying cultural aspects and understanding your own cultural “baggage”.
  • The political, religious, social and economic situation in India.
  • Measuring the impact of these situations upon behaviour patterns: the importance of hierarchy and relational values, etc.

3.    Operational challenges

  • Outsourcing and industrial production: assessing the relevance of processes.
  • How should you set about transferring projects to India
  • Project management: Key factors
  • Using the Indians’ process-related skills.

4.    The challenge of long distance operations

  • Identify differences between working with people at long-distances and working locally.
  • Introducing the six key stages for a long-distance project.
  • Identifying specific areas for attention when working at long distances with the Indians. 


Module 2 : Managing outsourced Indian teams

1.    Communication-related aspects

  • Developing a collaborative approach.
  • Measuring the impact of cultural distance.
  • 15 key tips for communicating with the Indians more effectively at long distances.
  • Establishing common communication standards between operating units.
  • Creating a “one-team” spirit.

2.    Management-related aspects

  • Understanding the Indian approach to leadership.
  • Identifying motivating factors in India.
  • Measuring and reducing the effect of staff turnover upon outsourced projects in India.
  • Transferring technical and functional expertise.
  • Encouraging initiative and excellence.

3.    Human resource management in India

  • The job market and job profile for Indian engineers.
  • Building loyalty among Indian engineers.
  • Understanding the Indian educational system.
  • How to read a CV.

4.    Best practices

  • Formally recognising and recording knowledge, know-how and interpersonal skills gained during training. Identifying personal and professional challenges.
  • Establishing a personal action plan.

Making a success of your outsourcing project in India

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