Working and dealing with the Americans

Module 1 : Understanding cultural differences

1. Intercultural awareness : The key to success in international business

  • Taking stock of one's own cultural baggage
  • The basics of effective intercultural management
  • Identifying and going beyond cultural stereotypes

2. Key aspects of American culture

  • A massive, multicultural and multilingual country
  • The pioneering spirit, the War of Independence and the American dream
  • The religious factor: A sense of belonging to a community
  • A federal state and federated states: the balance of power in the States
  • The economic and social challenges facing the world's largest economy

3. The impact of values and behaviour patterns on professional dealings and relationships

  • The WASP culture: a founding standard
  • The Self-Made Man and the Bill of Rights : freedom always comes first!
  • The many faces of the American woman
  • "Time is money"
  • Categorising and simplifying to facilitate understanding 
  • The team spirit and a love of competition
  • Mobility as a lifestyle

4. The American corporate world

  • Free competition is the bedrock of American entrepreneurialism
  • Multinationals and small businesses: different management methods
  • The paradigms of working efficiently: planning, efficiency, responsiveness
  • The remote role of the State and the authorities

Module 2: Succeeding in your work and dealings with the Americans

1. Effective communication with the Americans

  • Public and private life: two frequently overlapping areas
  • Frank, direct communication: say what you do and do what you say
  • Filling the gaps: a fear of silence 
  • Language in the workplace: the special characteristics of US English

2. Adapting your working methods

  • Managing in the United States: encouraging responsibility among staff
  • The key attributes of an American manager: firm, pragmatic and attentive
  • Building confidence: encouraging, praising
  • Encouraging creativity and ever-greater performance
  • Conflict resolution: constructive criticism, humour and detachment

3. Successful meetings and negotiations with the Americans

  • Planning actions and activities 
  • Identifying the decision-makers
  • Guaranteeing personal credibility: effective time and deadline management
  • Understanding the terms of a contract
  • Planning and organising the future

4. Final handy tips

  • Caution, patience, humility
  • Protocol and etiquette
  • Social behaviour, dress code, business cards, gifts
  • Delicate subjects: politics and terrorism
  • A puritanical mindset
  • Adapting your humour to the circumstances, to the people present and to the situation

Working and dealing with the Americans

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